Complaint Policy at Active Mindset International Academy

Introduction:

Active Mindset International Academy is committed to providing high-quality education and support services to all students. However, we recognize that there may be occasions when parents/carers or students wish to make a complaint about a school. This policy sets out the procedures for making a complaint and the steps we will take to address it.

Making a Complaint:

If you wish to make a complaint, you should first raise it with the member of staff concerned. If the issue cannot be resolved, you should raise it with the designated person for complaints, who will investigate the matter and respond to you within 10 working days.

Formal Complaint:

If you are not satisfied with the response, you may make a formal complaint to the Headteacher of our online school, who will investigate the matter and respond to you within 15 working days.

Confidentiality:

All complaints will be treated confidentially and will only be shared with those who need to know to investigate and respond to the complaint. We expect all parties involved to respect confidentiality and to ensure that information is not shared unnecessarily.

Record Keeping:

We will keep a record of all complaints and their outcomes. This information will be used to monitor the effectiveness of our complaints procedures and to identify any patterns or trends.

Conclusion:

Active Mindset International Academy takes all complaints seriously and is committed to resolving them in a fair and timely manner. We encourage parents/carers and students to raise any concerns they have with us so that we can work together to address them. Our complaints procedures are regularly reviewed and updated to ensure that they remain effective and relevant.